Compensations in Domestic Transport

If the train you plan to use is 15 minutes, or more, late, operates only part of the journey or does not operate at all, you have several rights. Please request a confirmation of the delay at the ticket desk or ask the train personnel.   

• If you don’t want to travel: you can return your ticket at the boarding, transfer or terminal station and you will be refunded the fare paid (or the part not travelled) without penalty for refunding the fare or part of the fare, 
• If you want to continue the journey: we will also transport you from the boarding, transfer, or terminal station at no extra charge by a train of a higher category or in a higher class (SC, EC and IC trains if this is the last possible connection to reach your final destination), 
• If you want to return from your journey: we will transport you back to the boarding station from the transfer or terminal station by the next train free of charge and, at your request, refund your full fare  
• If an EC or SC train is delayed by more than 60 minutes, we will refund you the amount of the EC supplement paid, in the case of an SC train the amount of 2€,  
• In case of delay of an IC train on the line Bratislava – Košice, special conditions apply. 
• In the event of a delay of your journey, our company will use reasonable efforts to resolve the situation caused by the delay appropriately. Such a solution takes precedence over the passenger’s individual solution. In the event of a delay or cancellation of a long-distance train, our company will notify the passenger of the options available to him-her to continue his journey to the final destination according to the concluded transport contract within 100 minutes of the scheduled departure time of the delayed or cancelled train. Otherwise, the passenger shall have the right to continue the journey by another means of public transport, our company shall reimburse the passenger for the necessary and reasonable proven costs incurred. Confirmation of the delay can be obtained from the train personnel of the delayed train or at ZSSK ticket desks.   

Claims for compensation must be made within 12 months of the expiry of the ticket.

If you purchased a  seat reservation, couchette or sleeping berth reservation  but we could not allocate you a place on the train, you are entitled to a penalty of € 10 (penalty for failure to allocate a place on the train indicated on the seat reservation, couchette or sleeping berth ticket) .  

• You may be able to claim compensation for injury or death in the event of an accident due to an accident in connection with railway operations. 
• We are also liable for loss or damage to luggage, courier consignments, if this is caused by the fault of the carrier. 
• Please, ask our personnel for a written statement about the event as soon as possible. 
• Find out more about motorail claims.

• a written request for refund or compensation may be submitted at any ticket desk of Železničná spoločnosť Slovensko (except of sales points operated by contracting companies) or on the address: 

Železničná spoločnosť Slovensko, a. s.
Rožňavská 1 (pracovisko Žabotova 12)
832 72 Bratislava 3
reklamacie@slovakrail.sk 

• Kindly indicate your name, address, and the reason of your request and add the original train ticket. If you claim a refund for damage, it is necessary to submit a reason for the request, written statement about the event, confirmation of the first medical assistance, accommodation invoice or public transport ticket etc. 
• Detailed provisions can be found in the ZSSK Conditions of Carriage.