Comfortable travel for everyone is our long-term goal. Order your transport using the form or ask in the Contact Centre about transport options. Please do so at least 24 hours in advance of your scheduled travel.
Provided discounts
- 100% discount on fares for recipients of disability pensions,
- a discount of approx. 60 % (approx. 25 % in 1st class) off the normal national fare for holders of a disability card and a disability-with accompanying person card issued in the Slovak Republic,
- For more information on discounts, please contact the Contact Centre at tel. 18 188 (from abroad +421 24 48 58 188) or info@slovakrail.sk.
The holder of the disability card is granted free transport for:
- his/her companion (in 2nd carriage class except on IC trains),
- a wheelchair for the immobile passengers,
- a pram for an immobile child,
- a dog with special training.
What are the fares for the train categories EC, SC, IC and for trains in the High Tatras?
- on EuroCity trains, holders of disability and disability-with a companion-cards travel with a national surcharge of € 1. The accompanying person pays the surcharge in 1st class only,
- on SuperCity trains, disabled and disabled- with a companion passengers travel with a national surcharge of € 5 in 2nd class if they benefit from a 100 % fare discount. If not using this discount, the fare supplement is €1 in 2nd class and €3 in 1st class. The accompanying person pays a supplement of €5 in both 2nd and 1st class,
- on InterCity trains we offer discounts according to a separate price list,
- on the Tatra Electric Railway and on the Tatra Cog Railway we offer discounted fares
What is the course of the journey?
- please arrive at the agreed meeting point for transport at least 30 minutes before the scheduled departure of the train,
- check in with an authorised employee of the ZSSK or another person as instructed,
- when transporting an immobile passenger in a wheelchair, the wheelchair must be provided with an effective hand brake and straps for securing it inside the coach,
- at the main railway station in Bratislava, the disabled toilet is accessible on the basis of the disabled person’s own Eurokey, or it can be borrowed after the disabled person’s ID card has been handed in for safekeeping at the passenger ticket offices in the main hall No. 10-13 (ZSSK guarantees that the disabled person’s data will not be misused, will not be recorded and the staff concerned have been trained in accordance with the rules for the protection of personal data (GDPR)),
- if you would like to cancel your trip for any reason, please inform the Contact Centre as soon as possible at 18 188 (from abroad +421 24 48 58 188) or at info@slovakrail.sk.
How to find your train with the coach for passengers with reduced mobility?
For information on whether the train has a coach available for the carriage of passengers with reduced mobility, see:
- by searching for the train in the e-shop by clicking on the “i” icon
- as an indication in the train composition section
- a carriage with a lifting platform and a compartment for the carriage of passengers with reduced mobility
- a carriage with a compartment for the carriage of passengers with reduced mobility
- list of ŽSR stations equipped with facilities for passengers with reduced mobility and lifting platforms,
- list of stations equipped with the toilets for passengers with reduced mobility (so called Eurokey to be used).
Special coaches for the transport of passengers with reduced mobility, with adapted compartments and toilets, are operated on fast trains and other trains. Some are also equipped with a special hydraulic lifting platform. For more information about the coaches and their allocation, please contact the Contact Centre at tel. 18 188 (from abroad +421 24 48 58 188) or info@slovakrail.sk.
Journey in the couchette coach
How to book your journey in a couchette-compartment?
- For trains EN 442 and EN 443 at the latest 48 hours before the departure of the train from the departure station:
- via the Contact Centre at tel. 18 188 (from abroad +421 24 48 58 188) or at info@slovakrail.sk,
- via the online form (please indicate that you would like to book a place in a couchette coach)
- after confirming your reservation, you can buy a ticket for the selected route (the Contact Centre will advise you on the best fare available),
- you can buy a couchette ticket (for an extra charge) from the personnel on the train.
The couchette coaches are equipped with
- slot for the wheelchair,
- adjusted toilet next to the compartment,
- air-conditioning,
- electric sockets,
- refreshments are available from the onboard personnel.
Information on the seats for passengers with reduced mobility
A disabled person and person with reduced mobility (PRM) is any person whose mobility when using transport is reduced because of any permanent or temporary physical impairment:
- of the organs of sensory perception,
- the locomotor system,
- of a mental nature,
- any other reason for disability, e.g. due to age, when requiring appropriate attention and adaptation of services.
The PRM does not need to possess or present any identification.
What seats are available?
We have set aside more easily accessible seats for PRMs, usually at the sides of the carriage. These are the so-called PRM seats, which are marked with a pictogram:
You can reserve some seats for PRMs, however, some seats cannot be reserved at all.
You can only purchase reservations for PRM seats on request as a person with a disability or reduced mobility until the train is sold out. For a detailed overview of PRM seats available on trains, please, see our document (PDF, 101 kB). Once other “regular” seats are sold out, these seats are also sold to other customers. You can also buy them in the e-shop and in the Ideme vlakom mobile app. Seats marked with the disabled person pictogram have priority for disabled persons and persons with reduced mobility.
Additional information on the transport
- A disabled person’s companion can travel free of charge even if the disabled person is entitled to a 100% fare reduction. However, he/she must show his/her ticket, the 100% fare reduction card and also the Disability with accompanying person card,
- a child under 6 years of age with a disability card can travel free of charge with his/her guide,
- a dog with special training can travel free of charge in 2nd and 1st class of all train categories, in sleeping and couchette coaches, in a restaurant coaches, however passenger must carry a disability-with accompanying person card -and is obliged to prove the dog’s special training in the required manner,
- if the seats reserved for wheelchair passengers on the train are only in 1st class coach, the wheelchair passenger and his/her companion (holders of a disability and disability-S card) shall be transported on them according to the conditions applicable to 2nd class,
- holders of disability or disability-with accompanying person card residing in the Bratislava Region can travel free of charge within the city on passenger trains and regional expresses included in the IDS BK-System, On board the train, a disabled person’s ID card and identity card may be required at the inspection,
- the dimensions of a wheelchair for an immobile passenger cannot exceed a width of 700 mm and a length of 1,200 mm. The weight of the wheelchair must correspond to the carrying capacity of the lifting hydraulic platform deployed in the train or used at the station.
|
|
Hydraulic lifting platform in the train |
Mobile lifting platform at the station |
|---|---|---|
| Maximum load capacity | 250 kg | 300 kg |
| Usable width |
780 mm | 860 mm |
| Usable length |
1 090 mm | 1 400 mm |
