Operation Division is responsible for main (operational) processes of the company. In line with the Business Division plan, it is responsible for smooth and safe transport of passengers. To fulfill the timetable in a safe and high-quality manner, it prepares the plan of management and running of passenger coaches and traction units, it plans the working schedules of train and locomotive crews. In order to enhance the quality of passenger rail transport it defines ZSSK’s development strategy for rolling stock. The Division is responsible for scheduling and preparing the rolling stock for the operation. It continuously supervises the operation of passenger transport, and analyses its quality. It monitors the technical conditions of the rolling stock, allocates traction units and passenger coaches for operation and takes care of rolling stock maintenance and repairs.

Operation Division is further divided into:

• Quality of Operation Section
• Operation Preparation Section
• Operation Management Section

The operational management of passenger transport is carried out by several Transport Centers.