With the customer account ZSSK ID, the travelling becomes fast, easy and environment-friendly. ZSSK ID is at your disposal at any time in the e-shop and mobile app IDEME VLAKOM, but also at the ticket-desks, customer centres and even onboard the train. Enjoy its benefits.
Have you registered at a ticket-desk or customer centre?
After successful registration, log in to ZSSK ID account and transfer the sum of 10 – 500 € to your account.
Make the payment faster and easier
Bonus credit
No fee for ticket return
Simple compensation procedure
Which tickets can be paid with the credit?
All domestic and international tickets available at ZSSK (including the network or time-bound tickets, reservations, berth tickets, couchette tickets, bicycle tickets) with price up to 500 € when purchasing in e-shop, mobile app IDEME VLAKOM, in the customer centre or at the KVC ticket-desk.
The exception are the tickets for Integrovaný dopravný systém Bratislavského kraja (IDS BK) and tickets for the connection buses.
Bonus credit
Bonus credit can be used as a discount from the ticket price when purchasing the travel documents and products of ZSSK – by payment with credit.
Which tickets can be purchased from bonus credit?
Bonus credit can be withdrawn by purchase of minimum one ticket with the minimum price of 1 € up to 25 % of its price (or up to 50 % from its price if you have, besides the bonus credit, also compensation credit from IC train delay) and by international tickets, this price can be limited only to a certain part of the price.
When will the ticket-return fee credited back to your account in form of bonus credit?
If you decide to return a ticket paid for by the credit.
Exception are the tickets that cannot be returned, which, according to Terms and Conditions of Carriage ZSSK are not returnable at all for reason on the side of the passenger (e.g. EUROPA REGIONAL WIEN TICKET purchased in e-shop).
Return and claims
In case you decide to cancel your ZSSK ID account, and you used the credit payment, your credited finances decreased by 5 % and without the bonus credit will be credited back to your account. Customer account ZSSK ID cannot be restored, you can only create and register a new one. Claims can be dealt with via this contact:
REKLAMÁCIA VNÚTROŠTÁTNA
Železničná spoločnosť Slovensko, a. s.
Rožňavská 1
(pracovisko Žabotova 12)
832 72 Bratislava 3
reklamacie@slovakrail.sk
In the claim, please, share with us your name, surname, residential address, customer card number, number of ZSSK ID account and subject of the claim. Please, attach the travel documents that are the subject of your claim. The claim can be submitted at ZSSK ticket-desks.
In what cases can you claim compensation for IC train delay with crediting to ZSSK ID credit?
In case you purchased a domestic ticket for IC train as registered customer (by online purchase you filled in your registration number by transferring the data from ZSSK ID or manually, by purchase at ticket-desks you used your customer card or zero-fare transportation card).
If you purchased a ticket for other person, it is necessary to fill in the registration number of this passenger. To get the compensation, it is necessary that the payment with credit is activated so that the sum can be credited to your bonus credit. (if you purchased the ticket for other customer, this will have the bonus credited to his/her account.
If the payment with credit is not activated, you can activate it at ZSSK ticket-desk equipped with KVC or via internet by verifying your phone number which is in the registration of your ZSSK ID account and by transferring the initial credit.
How to proceed by compensation for IC train delay?
At the ZSSK webpage, you will log in to your customer account ZSSK ID. In the section “compensation” you enter the16-digit ticket number (IC train ticket), the compensation sum (according to the Terms and Conditions of Carriage for IC train) we add the subject sum to the bonus credit of your credit account ZSSK ID. Online compensation can be done latest within 10 days from the subject journey (you can file your claim also later, this must be, however, filed at one of the ZSSK ticket-desks or via post). We enable you to file the compensation claim already on the second working day after the subject journey.
The group of the app-users is growing. Here are some of the app benefits:
If the situation occurs when the carriage, in which your seat, berth or couchette is situated, is not coupled, you will be informed by e-mail or per SMS (from your ZSSK ID account) about the replacement and the details of your new reservation will be announced to you this very effective way.
Log in to your ZSSK ID prior to each travel document purchase via e-shop, mobile app or at the ticket-desk to fully enjoy all benefits.
The customer account ZSSK ID archives your data – no need to fill them in repeatedly. Your shopping in e-shop or in the mobile app are quick, easy and you avoid the queues at the ticket-desks.
To make full use of all the benefits, please, log in to your ZSSK ID account always prior to shopping in e-shop or mobile app or at our ticket-desks.
If you purchase our products in e-shop or mobile app., all your travel documents will be archived in your ZSSK ID for 6 months. If you use other sales channel, the purchase info will be archived in your ZSSK ID in form of an abstract.
To make full use of all the benefits, please, log in to your ZSSK ID account always prior to shopping in e-shop or mobile app or at our ticket-desks.
With the customer account ZSSK ID you can make payments with the deposited credit. For each financial deposit into your ZSSK ID, you gain 5 % of the deposit sum from ZSSK – as the bonus credit. (Valid for deposits 10 – 500 €.)
Payment with credit is possible in e-shop, mobile app, but also at the customer centres or at the ticket-desks. To confirm the payments with the credit we apply the SMS verification or the user can set the permanent PIN code.
Bonus credit
To make full use of all the benefits, please, log in to your ZSSK ID account always prior to shopping in e-shop or mobile app or at our ticket-desks.
The customer account ZSSK ID is at your disposal everywhere you are, everywhere you purchase a travel document: regular ticket, reservation, couchette or berth.
Use your ZSSK ID via e-shop or via the mobile app, as well as at the ticket-desks equipped with KVC, in the customer centres and onboard the trains (only cash payment possible).
To make full use of all the benefits, please, log in to your ZSSK ID account always prior to shopping in e-shop or mobile app or at our ticket-desks.
If you use MAXI KLASIK, JUNIOR, KLASIK SENIOR, you have your ZSSK ID already created, find out how to activate it online and start enjoying its benefits.
Activation of ZSSK ID created at a ticket-desk or in a customer centre:
If you use MAXI KLASIK, JUNIOR RAILPLUS, KLASIK RAILPLUS, SENIOR RAILPLUS, you have your ZSSK ID already created, find out how to activate it online and start enjoying its benefits.
Activation of ZSSK ID created at a ticket-desk or in a customer centre:
If you need to return a ticket paid for with the credit via the customer account ZSSK ID, we will credit the price of this ticket (decreased by the sanction) back to your credit and we increase your bonus credit by the value of the sanction. You can use the bonus credit for your next purchase.
To make full use of all the benefits, please, log in to your ZSSK ID account always prior to shopping in e-shop or mobile app or at our ticket-desks.
When buying train tickets, add your registration number, which will ease claiming the compensation for IC train delay. The compensation sum will be credited back to your bonus credit of the customer account ZSSK ID. By the next purchase, you can use this sum up to 25% of the purchase value. In combination with the bonus credit, your overall discount by purchase can be up to 50% of the purchase value.
The ticket must be bound with the unique ZSSK ID registration number, which will be easily filled in in the purchase process and it is enough to fill it in only once.
Click here for easy claim of IC train delay-compensation.
To make full use of all the benefits, please, log in to your ZSSK ID account always prior to shopping in e-shop or mobile app or at our ticket-desks.
