Contact

Contact center

tel. (nonstop): +421 18 188 (for international calls +421 24 48 58 188)
e-mail (nonstop): info@slovakrail.sk
online chat (from 8am to 8pm): www.zssk.sk

The Contact Centre is a 24-hour first point of contact. Contact us by phone at 18 188 (Calls to 18 188 are charged at a higher rate and the cost of the call will not exceed €0.30/min. The price of the call depends on the tariff of your operator), (for calls from abroad +421 24 48 58 188), per e-mail at info@slovakrail.sk and via the online chat at the main web-page www.zssk.sk.

The Contact Centre provides the following services:

Comprehensive information on train travel in national and international passenger rail transport,
information on ZSSK products,
special group bookings,
booking requests for the carriage of disabled and wheelchair passengers,
tracking for a customer’s forgotten or lost item,
free parking – issuing parking cards,
processing of group bookings of pupils and students with 100% discount.

Reimbursement claim with a domestic ticket

REKLAMÁCIA VNÚTROŠTÁTNA

Železničná spoločnosť Slovensko, a. s., Rožňavská 1 (pracovisko Žabotova 12), 832 72, Bratislava 3
reklamacie@slovakrail.sk
More information or rail passenger rights

Reimbursement claim with an international ticket

REKLAMÁCIA MEDZINÁRODNÁ

Železničná spoločnosť Slovensko, a. s., Pri bitúnku 2 (pracovisko Letná 42), 040 01, Košice
reklamacie@slovakrail.sk
More information or rail passenger rights

Complaint, petition, comment or a suggestion

via conventional mail to following address: Železničná spoločnosť Slovensko, a.s., Oddelenie zákazníckych podaní, Rožňavská 1, 832 72, Bratislava 3,
via e-mail to the address staznosti@slovakrail.sk,
personally – by submitting the complaint at the mail office of Železničná spoločnosť Slovensko, Rožňavská 1, you will receive a confirmation of the deliver

We will answer the customer complaints in 30 working days. In case of petitions, repetitive or serious complaints, we answer up to 60 days.