• SMS ticket cannot be returned for reason on the side of the passenger. However, the SMS ticket can be claimed in case it was not used and the fault is on the side of the carrier (at the ticket-desk or by regular post at the address Železničná spoločnosť Slovensko, Oddelenie zákazníckych podaní, Rožňavská 1, 832 72 Bratislava 3),
  • please, send us the telephone number from which the purchase was realized, the date and time of the ticket purchase, the SMS ticket code, account number and relevant documents that prove the legitimacy of the claim.
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