Buy your ticket conveniently via SMS
- For passengers using Slovak operator: send an SMS in the respective format to 2233 for routes in the High Tatras or 2255 for passenger trains outside the High Tatras region..
- For passengers using foreign operator: send an SMS in the respective format to +421 902 02 22 33 for routes in the High Tatras or +421 902 02 22 55 for passenger trains outside the High Tatras region.
- When boarding the train, you are please have a valid SMS ticket ready.
SMS ticket for Os-category trains (except for trains on the lines of the Tatra Electric Railway and the Cog Railway)
| Type | Validity | Text SMS to 2255**/ +421 902 02 22 55*** | EUR (incl. VAT) |
|---|
| 60-minute | 60 minutes from ticket receipt | A
or blank SMS
or space (or any character other than the characters in the table below)
| 3,00* € |
| 180-minute CL100 | 180 minutes from ticket receipt | Z | 0,50 € |
| 24-hour for bicycle and luggage | 24 hours from ticket receipt | X | 2,50 € |
| SMS with instructions | SMS with instructions | INFO | – |
* Transport of a bicycle or luggage is included.
** Purchase to 2255 is intended for customers with a mobile number of Slovak mobile operators.
*** Purchase to +421 902 02 22 55 is intended for customers with a mobile number of foreign mobile operators.
Ticket conditions and validity
- The SMS ticket is valid on all ZSSK passenger trains (category Os) in Slovakia, except the lines Poprad-Tatry – Štrbské Pleso, Starý Smokovec – Tatranská Lomnica and Štrba – Štrbské Pleso,
- the price of a 60-minute ticket also includes transport of a bicycle or luggage,
- purchase of multiple SMS tickets from the same mobile phone is possible,
- you can make an unlimited number of journeys during the validity period of the SMS ticket,
- a forwarded SMS ticket is not valid,
- SMS tickets are available for customers using domestic mobile operators Orange, Telekom, O2 and 4ka (SMS to 2255) and for customers using foreign mobile operators (SMS to +421 902 02 22 55),
- SMS sent to +421 902 02 22 22 55 is charged according to the price list of the respective mobile operator.
SMS ticket for the Tatra Electric Railway and Cog Railway
| Type | Validity | Text SMS to 2233**/+421 902 02 22 33*** | EUR (incl. VAT) |
|---|
| Two-hour
full fare
| 2 hours from ticket receipt | A
or blank SMS
or space
(or any character other than the characters in the table below)
| 4,50* € |
| Two-hour reduced fare | 2 hours from ticket receipt | B | 3,50* € |
| 24-hour full fare | 24 hours from ticket receipt | C | 6,50* € |
| 24-hour reduced fare | 24 hours from ticket receipt | D | 4,50* € |
| 24-hour for bicycle and luggage | 24 hours from ticket receipt | X | 2,50 € |
| SMS with instructions | – | INFO or HELP | – |
* Transport of a bicycle or luggage is included on the Tatra electric Railways and Cog Railways trains.
** Purchase to the number 2233 is intended for customers with a mobile number of Slovak mobile operators.
*** Purchase on +421 902 02 22 33 is intended for customers with a mobile number of foreign mobile operators.
Ticket conditions and validity
- SMS ticket is valid on trains on the lines Poprad-Tatry – Štrbské Pleso, Starý Smokovec – Tatranská Lomnica, Štrba – Štrbské Pleso and Poprad-Tatry – Studený Potok – Tatranská Lomnica,
- the price of a 24-hour ticket also includes transport of a bicycle or luggage,
- multiple purchase of SMS tickets from the same mobile phone is possible,
- you can make an unlimited number of journeys during the validity period of the SMS ticket,
- a forwarded SMS ticket is not valid,
- SMS tickets are available for customers using domestic mobile operators Orange, Telekom, O2 and 4ka (SMS to 2255) and for customers using foreign mobile operators (SMS to +421 902 02 22 55),
- – SMS sent to +421 902 02 22 22 55 is charged according to the price list of the respective mobile operator.
Reduced fare
Reduced fare in the High Tatras applies for:
- Children up to the age of 6 travel free of charge
- from the age of 6 until the age of 16 without entitlement to 100% reduction fare,
- pupils and students without entitlement to zero-fare transport,
- a citizen aged 70 years and over without entitlement to 100% reduction fare,
- holders of a disability card or a disability-S card,
- holders of JUNIOR, KLASIK cards,
- a parent (legal representative) travelling to visit physically, mentally or sensory disabled children, chronically ill children and to visit children in institutions for social and legal protection of children and social guardianship,
- dog.
Claims
- The SMS ticket cannot be refunded due to a reason on the passenger’s side. However, a refund is possible if the ticket is not used due to the fault of the carrier,
- The claim can be submitted in writing by post or to the E-mail address (REKLAMÁCIA VNÚTROŠTÁTNA, Železničná spoločnosť Slovensko, a. s., Rožňavská 1 (pracovisko Žabotova 12), 832 72 Bratislava 3, The Slovak Republic, reklamacie@slovakrail.sk) or at any ZSSK ticket office,
- please indicate the telephone number from which the purchase was made, date, time of purchase, SMS ticket code, account number and relevant documents to prove the validity of the request.
FAQ
- The train is late. According to the timetable, the train should be able to complete the journey so that the SMS ticket does not expire. However, with the delay, it is no longer working out. Will the SMS ticket be accepted? How should I proceed?
Usually, the train personnel are informed about the delay, they will accept the time of the delay. In case of very complicated situations, we are ready to deal with them individually to meet the passenger’s satisfaction.
- The SMS ticket is valid for a specified period of 60 minutes or 180 minutes for passengers entitled to a zero-fare transport. Can I use for another train service?
You can, but please remember that SMS tickets are only valid on passenger trains.
- Can I buy an SMS ticket from my mobile phone for another passenger?
Yes, but the mobile phone will need to be available during the ticket inspection.
- When exactly does the validity of the SMS ticket start?
The validity period is indicated directly in the SMS ticket. In general, it coincides with the time of receipt of the SMS.
- I am from the Czech Republic and have a Czech SIM card. Can I buy SMS tickets?
Yes, this service is also available with foreign mobile operators.
- On the train, my SMS ticket is about to expire. Under what conditions can I buy a ticket from the train personnel for the next journey?
If the SMS ticket is still valid, you can buy another ticket without penalty. If it has already expired and you actively seek out the train personnel, you can buy a ticket directly from the train personnel. You will have to pay a service charge of € 3 in addition to the fare for a service purchase on board the train.
