SMS ticket SMS ticket – Slovakia

SMS ticket

  • If you have a Slovak mobile operator, send an SMS in the required format to 2233 for lines in the High Tatras or 2255 for traveling on lines outside the High Tatras.
  • If you have a foreign operator, send an SMS in the required format to +421 902 02 22 33 for lines in the High Tatras or +421 902 02 22 55 for traveling on lines outside the High Tatras.
  • When boarding the train, a valid SMS ticket is required.

SMS ticket for the train category Os

Type of ticketValidityText SMS to 2255*/ +421 902 02 22 55**EUR (including VAT)
60-minute60 minutes from ticket deliveryA or blank SMS or space (or any other character other than those listed in the table below)2,50 €
20-minute20 minutes from ticket deliveryB1,30 €
180-minute for passengers entitled to a 100 % fare discount180 minutes from deliveryZ0,30 €
24-hour for bicycle and luggage24 hours from deliveryX2,50 €
SMS with instructions–INFO–

* Purchase to the number 2255 is intended for customers with a mobile number of Slovak mobile operators.
** Purchase to +421 902 02 22 55 is for customers with a mobile number of foreign mobile operators.

Conditions of use and validity of the SMS ticket

  • Valid on all ZSSK passenger trains (category Os) in Slovakia, except for the lines Poprad-Tatry – Štrbské Pleso, Starý Smokovec – Tatranská Lomnica and Štrba – Štrbské Pleso, 
  • Multiple purchase of SMS tickets from the same mobile phone is possible, 
  • Unlimited number of trips during the validity period of the SMS ticket, 
  • A forwarded SMS ticket is not valid, 
  • SMS tickets are available for customers of domestic Slovak mobile operators Orange, Telekom, O2 and 4ka (SMS to the number 2255) and for customers of foreign mobile operators (SMS to the number +421 902 02 22 55), 
  • SMS sent to +421 902 02 22 22 55 is charged according to the price list of the respective mobile operator. 

SMS ticket for the High Tatras Electric Railway and Cog railway

Type of ticketValidityText SMS to 2233*/+421 902 02 22 33** EUR (including VAT)
2-hour regular2 hours from deliveryA or blank SMS or space (or any other character other than those listed in the table below)2 €
2-hour reduced2 hours from deliveryB1 €
24-hour regular24 hours from deliveryC4 €
24-hour reduced24 hours from deliveryD2 €
24-hour for bicycle and luggage24 hours from delivery-X2,50 €
SMS with instructions–INFO or HELP–

* Purchase to the number 2233 is intended for customers with a mobile number of Slovak mobile operators.
** Purchase to +421 902 02 22 33 is for customers with a mobile number of foreign mobile operators.

 Conditions of use and validity of the SMS ticket 

  •  Valid on trains on the lines Poprad-Tatry – Štrbské Pleso, Starý Smokovec – Tatranská Lomnica, Štrba – Štrbské Pleso and Poprad-Tatry – Studený Potok – Tatranská Lomnica, 
  • The 24-hour High Tatras SMS ticket is valid for 24 hours from the time of delivery, 
  • Multiple SMS tickets can be purchased from the same mobile phone, 
  • Unlimited number of trips during the validity period of the SMS ticket, 
  • A forwarded SMS ticket is not valid, 
  • SMS tickets are available for customers of domestic operators Orange, Telekom, O2 and 4ka (SMS to 2233) and for customers of foreign mobile operators (SMS to +421 902 02 22 33), 
  • SMS sent to +421 902 02 22 22 33 is charged according to the price list of the respective mobile operator.  

 Reduced fare

 Discounted fares in the High Tatras are valid for: 

  • Children up to 6 yrs. travel free of charge, 
  • Children from 6 to 16 who are not entitled to 100% fare discount, 
  • School pupils and students who are not entitled to 100% fare discount, 
  • Seniors over 70 years who are not entitled to 100% fare discount, 
  • holders of a disability card ŤZP or ŤZP-S, 
  • holders of the card JUNIOR, KLASIK, 
  • a parent (legal representative) travelling to visit physically, mentally or sensory disabled children, chronically ill children and to visit children in institutions for social and legal protection of children and social guardianship, 
  • a dog. 

 

Additional information 

How to print the tax-document?

Printing the tax document for SMS ticket in the High Tatras. 

Printing the tax document for SMS ticket for other passenger trains. 

 

Claims 

  • The SMS ticket cannot be refunded due to a reason on the passenger’s side. However, a refund is possible if the ticket is not used due to the cause attributable to the carrier, 
  • Please send claims in writing or per E-mail to the address (REKLAMÁCIA VNÚTROŠTÁTNA, Železničná spoločnosť Slovensko, a. s., Rožňavská 1 (workplace Žabotova 12), 832 72 Bratislava 3 or reklamacie@slovakrail.sk) or through the ZSSK ticket offices, 
  • please indicate the telephone number from which the purchase was made, date, time of purchase, SMS ticket code, account number and relevant documents to prove the validity of the request. 

 

FAQs

Train is delayed. According to the timetable, the train should be able to cover the route so that the SMS ticket does not expire. However, with the delay, it is no longer working out. Will the SMS ticket be accepted? How should I proceed? 

  • By default, the train conductor has information about the delay, he will take the delay time into account. Should very complicated cases arise, we are prepared to deal with them individually to the passenger’s satisfaction. 

I am travelling on a longer route with my bicycle, even a 60-minute SMS ticket is not enough for me. I need two SMS tickets. Does this mean I also need to have two SMS bicycle tickets? 

  • No, you don’t. Even if you are transferring and have two SMS tickets and even if they are not contiguous in time, we consider it one trip and you only need one SMS bicycle ticket. 

The SMS ticket is valid for the specified time – 20 and 60 minutes, or 180 minutes for passengers entitled to a 100% fare discount. Can I change to another service with it? 

  • Yes, you can, however, the SMS ticket is only valid on passenger trains of Category Os. 

Can I buy an SMS ticket from my mobile phone for another passenger? 

  • Yes, you can, however the mobile phone must be available when checking travel documents. 

When exactly does the validity of the SMS ticket start? 

  • The validity period is indicated directly on the SMS ticket. In the normal case, it coincides with the time of SMS delivery. 

I am from Czechia and I have a Czech SIM card. Can I buy SMS tickets? 

  • Yes, this service is also available with foreign mobile operators. 

My SMS ticket is about to expire on the train. Under which conditions can I buy a ticket from the driver for the next journey? 

  • If the SMS ticket is still valid, you can buy another ticket without a penalty. If it has already expired and you actively seek out the driver, you can buy a ticket with a penalty of €1.50 (paid ticket) or €3 (100% fare discount ticket). 
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